Secrets AI is a legitimate AI companion platform for adults, and the current evidence suggests it is a polished service with strong chat, memory, image, video, and voice features. Its biggest weaknesses are the cost of multimedia usage, the limits of AI conversations, and the fact that its privacy claims deserve a closer look rather than being accepted at face value.
The platform is operated by Secret Labs Inc., and its official legal pages identify a Dover, Delaware address. It also has a substantial collection of current Trustpilot reviews, with the latest page showing roughly 197 reviews and a TrustScore around 4.5/5.
So, is Secrets AI worth trying? For adults who specifically want an AI companion with persistent memory and multimedia features, it is worth considering. If you mainly want inexpensive text chat, the paid plans and Moments system may make it less attractive.
What Is Secrets AI?
Secrets AI is an AI companion platform designed for users 18 and older. Its terms describe the service as an AI chatbot platform where users can interact with fictional AI companions through conversations and other features. The company explicitly states that the companions are AI systems rather than real people and that they do not possess real emotions or consciousness.
The platform combines several features in one service, including AI conversations, companion characters, memory, image generation, video generation, and voice functionality.
Unlike a conventional general-purpose chatbot, the service is built around the idea of maintaining an ongoing relationship with a particular AI character. That makes memory and personalization much more important than they would be in a normal question-and-answer chatbot.
Who Runs Secrets AI?
The service is operated by Secret Labs Inc.
Its official legal pages list:
Secret Labs Inc.
8 The Green Ste D
Dover, DE 19901
United States
The company’s legal documentation also identifies Secrets.AI as the website and AI companion service.
This is useful when evaluating legitimacy because there is identifiable company information and a public set of terms, privacy documentation, refund information, community guidelines, and content policies.
That doesn’t guarantee a perfect service, but it is considerably stronger evidence than an anonymous website with no identifiable operator.
What Does Secrets AI Actually Offer?
The platform is built around AI companions rather than a single generic chatbot.
According to its current official store page, paid users can access features including:
- Unlimited messaging
- Image generation
- Video generation
- Premium AI models
- Monthly Moments
- Group chats on the higher tier
- Personas on the higher tier
The service also promotes voice and other companion-focused functionality.
The key selling point is that these features are connected. Instead of using one application for chatting and another for generating media, the platform attempts to keep the character and conversation context together.
How Does Secrets AI Work?
The basic process is straightforward.
You select or interact with an AI companion and start chatting. The system generates responses based on the conversation and the character’s configuration.
Over time, the memory system can retain information that helps future conversations feel more continuous.
The experience is therefore different from opening a completely new chatbot conversation every time.
A typical workflow looks like this:
Choose a companion → Start chatting → Build conversation history → Save relevant memories → Continue conversations → Add media or voice features when wanted
The exact experience depends on the character, settings, subscription level, and type of content being generated.
The Memory Feature Is One of Its Strongest Points
Memory is one of the areas users consistently mention in reviews.
Current Trustpilot feedback includes users praising the platform for remembering details and maintaining conversation continuity. One reviewer specifically highlighted detailed memory, while another said the system did a good job keeping track of conversation history.
That matters because memory is one of the biggest differences between a basic chatbot and a companion service.
If the AI repeatedly forgets important details, the relationship quickly starts feeling artificial. Better continuity makes longer conversations more enjoyable.
However, memory isn’t perfect. AI companions can still make mistakes, forget context, or produce unexpected responses.
The company’s own terms acknowledge that generated responses may sometimes fail to meet a user’s expectations.
Image and Video Generation
Secrets AI also goes beyond text.
The platform’s current store page advertises image and video generation, with Premium including 8,000 Moments per month.
This is useful for people who want their AI companion experience to include visual content rather than remaining entirely text-based.
But there’s an important catch:
Multimedia uses a credit-like system called Moments.
That means an unlimited messaging subscription does not mean unlimited image and video generation.
This distinction is easy to miss if you only look at the subscription headline.
What Are Moments?
Moments are the platform’s usage currency for media-related features.
The subscription page currently includes a monthly Moments allocation with Premium and a larger allocation with Ultimate.
This creates a two-part pricing model:
Subscription = access to premium features
Moments = additional usage capacity for certain media features
For users who mainly text, this may not be a major problem.
For users who generate lots of images or videos, the Moments allowance becomes much more important when calculating the real monthly cost.
Secrets AI Pricing
Pricing is one area where users should check the official store immediately before subscribing because plans and promotions can change.
The current official store shows:
| Plan | Current pricing shown | Main benefits |
| Free | Free | Limited access |
| Premium | $39.99 monthly / $109.99 yearly currently displayed | Unlimited messaging, 8,000 Moments, image/video generation, premium models |
| Ultimate | Higher tier | 15,000 Moments, group chats, personas and additional features |
The official store currently displays a $9.17/month equivalent for Premium when billed at $109.99 annually, while the monthly view shows $39.99/month. The site’s documentation has also listed other historical/regular billing structures, so the live checkout price should be treated as the final authority.
This is an important point: don’t rely on an old review for pricing.
Is There a Free Version?
Yes.
The service currently promotes a free starting option, allowing users to try the platform before committing to a paid subscription.
Independent reviewers report that free usage is limited, with one recent test describing a 20-message daily limit.
That makes the free tier more useful as a trial than as a complete long-term experience.
If you’re simply curious about conversation quality, the free option gives you a way to decide whether you like the platform before paying.
Is Secrets AI Legit?
Yes, there is strong evidence that Secrets AI is a real operating service rather than a fake website.
Several things support that conclusion:
- It has identifiable company information.
- It publishes detailed legal policies.
- It has an official subscription system.
- It has an established website and support contact.
- It has a large number of current Trustpilot reviews.
- The company responds publicly to some customer complaints.
- Its privacy and safety policies are publicly available.
That doesn’t mean every user will have a perfect experience.
Legitimacy and quality are two different questions.
A legitimate company can still have bugs, customer-service problems, pricing complaints, or disappointing AI responses.
What Are Users Saying?
Current Trustpilot feedback is generally positive.
The current listing shows approximately 197 reviews, with a TrustScore around 4.5 out of 5. The displayed distribution is heavily weighted toward five-star ratings.
Positive comments commonly mention:
- Realistic conversations
- Strong memory
- Character variety
- Image generation
- Ongoing feature improvements
- Enjoyable roleplay
- Good overall interface
For example, recent reviewers have praised the realism of conversations, the ability to maintain context, and the quality of generated images.
But the negative reviews are worth reading too.
Some users report:
- Glitches during conversations
- Unpredictable responses
- Problems with image generation
- Slow or unsatisfactory support
- Video issues
- Conversations that sometimes feel repetitive
One longer-term reviewer rated the service B-, praising its usefulness while criticizing glitches, cost, image quality, and some voice experiences.
That mixed feedback makes the overall picture more credible than a review containing only praise.
Customer Support: A Weak Spot for Some Users
Customer support appears to be one of the more inconsistent areas.
Some recent Trustpilot reviewers praised the service, while others reported tickets being ignored or disappearing without resolution. In at least some cases, Secrets AI publicly responded to those complaints and acknowledged that the support experience fell below its expected standard.
That doesn’t prove that support is generally poor.
It does show that customer-service experiences vary, which is worth considering before buying a long subscription.
If support responsiveness matters to you, testing the free experience first is a sensible approach.
Privacy: Is Secrets AI Actually Private?
This requires more nuance than simply saying “yes.”
Secrets AI’s privacy policy says it uses:
- AES-256 encryption at rest
- TLS 1.2 or higher in transit
- Role-based access controls
- Monitoring of access to systems containing personal data
The company also explains what information it collects.
According to the policy, account information can include name, email address, and username. Chat interactions may be stored and processed, and the company says it uses information for service provision, personalization, service improvement, safety, and other purposes.
So the correct takeaway is:
Secrets AI has documented security measures, but users should not interpret “private” as “the company never processes or stores your data.”
Those are very different claims.
What Happens to Your Chats?
This is particularly important for an AI companion service.
The privacy policy says that chat interactions may be stored and processed, including for personalization and service improvement. It also states that chat history is deleted upon permanent account deletion, while certain transaction records may be retained for seven years for tax and accounting purposes.
That means users should read the privacy policy before sharing highly sensitive personal information.
The safest rule is simple:
Don’t put information into an AI companion that you would be uncomfortable having processed by an online service.
What About Voice Calls?
The privacy policy contains a notable detail about audio calls.
It says voice calls are transcribed in real time and that the audio itself is immediately and permanently deleted. According to the policy, the text transcription is retained so the companion can remember the conversation.
That’s an important distinction between audio storage and transcription storage.
If voice privacy matters to you, read the current policy rather than relying on marketing language.
Is Secrets AI Safe for Adults?
The platform is explicitly restricted to adults.
Its terms state that users must be at least 18 years old, or the applicable age of majority where higher.
The company also publishes extensive safety and moderation policies.
Its moderation documentation says inputs and AI-generated outputs are screened, with restrictions covering prohibited material and harmful behavior.
The company also states that its visual content is AI-generated and that users cannot upload images or videos to the platform.
Does Secrets AI Use Real People?
According to the company’s official policies, the platform’s characters and generated visual content are fictional and AI-generated.
Its 2257 exemption statement says the visual depictions on the platform are generated entirely by AI and do not depict real human beings.
The terms similarly state that interactions are with AI chatbots rather than live humans.
That is an important distinction for anyone considering an AI companion service.
Secrets AI Pros and Cons
| Pros | Cons |
| Strong conversational experience | AI responses can still glitch |
| Memory is a major strength | Multimedia can consume Moments quickly |
| Image and video generation | Pricing can be confusing |
| Voice features | Support experiences are mixed |
| Free option available | Not every generated image is perfect |
| Public legal and privacy documentation | Privacy still requires careful reading |
| Large amount of current user feedback | AI companions remain simulated personalities |
Who Should Try Secrets AI?
Secrets AI makes the most sense for adults who want:
- Long-running AI conversations
- Character-based interactions
- Persistent memory
- Image generation
- Video generation
- Voice features
- A single platform combining several companion features
It is particularly interesting if memory and continuity are more important to you than simply getting short chatbot answers.
Who Should Probably Skip It?
You may want to look elsewhere if:
- You only need a basic AI chatbot.
- You don’t want a subscription.
- You generate lots of media and dislike credit systems.
- You expect perfect responses every time.
- You are uncomfortable storing personal conversations with an online service.
- You are looking for a professional mental-health or human relationship service.
The last point is particularly important.
Secrets AI’s own terms say its AI companions are not conscious and that the generated content is for entertainment.
Secrets AI vs a Normal AI Chatbot
The difference is mainly the purpose.
| Feature | Secrets AI | General AI chatbot |
| Character-focused | Yes | Usually secondary |
| Persistent companion experience | Core feature | Varies |
| Image generation | Yes | Depends on platform |
| Video generation | Yes | Depends on platform |
| Voice interaction | Available | Depends on platform |
| Adult-only service | Yes | Usually no |
| Memory | Core selling point | Varies |
| Entertainment focus | High | Usually mixed |
If you want an AI assistant for work, coding, research, or productivity, a general-purpose AI platform may be a better fit.
If you specifically want a companion experience, the comparison changes.
Is Secrets AI Worth the Money?
This depends heavily on how you use it.
For text-focused users, the free tier may be enough to decide whether the conversations are enjoyable.
For heavy users, Premium can make more sense because unlimited messaging removes one major restriction.
For heavy image and video users, however, the Moments system becomes important. Your subscription isn’t the only thing determining how much you can spend.
So I wouldn’t describe it as universally cheap.
I’d describe it as reasonable for users who actually use its companion features, but potentially expensive for people who consume lots of generated media.
See Also:
- Simple Health Check Methods: to Try at Home
- Xendit Gamification Summit Work: What It Means
- USATop.co.uk: Review What Is This Website?
FAQs
Is Secrets AI Legit?
Yes, Secrets AI is a legitimate AI companion platform operated by Secret Labs Inc. It has an official website, published terms, privacy policies, subscription plans, and customer reviews.
How Much Does Secrets AI Cost?
Secrets AI offers a free option along with paid plans. Pricing and included Moments can change, so users should check the current official pricing before subscribing.
Is Secrets AI Worth It?
Secrets AI can be worth trying if you want AI companionship with memory, personalized conversations, image generation, video features, and voice interactions. The free option is useful for testing the platform first.
What Does Secrets AI Do?
Secrets AI lets users interact with AI companions through ongoing conversations. Depending on the plan, users can also access memory, image generation, video generation, voice features, and other companion-focused tools.
What Are the Downsides of Secrets AI?
The main drawbacks include subscription costs, Moments limits for multimedia features, occasional AI-generated content issues, and mixed feedback about customer support.
Conclusion
Yes — but start with the free tier rather than paying immediately.
The evidence supports Secrets AI as a genuine, functioning AI companion service with a real operating company, public policies, current customer reviews, and a substantial feature set.
Its strongest points are conversation quality, memory, character-based interaction, and the combination of chat with visual and voice features. User reviews are generally positive, although complaints about glitches, image quality, pricing, and support show that it isn’t flawless.
The biggest thing to watch is the real cost of multimedia usage. The subscription provides access and a Moments allowance, so frequent image or video generation can change the value calculation quickly.
Overall verdict: worth trying for adults interested in AI companionship, especially if memory and multimedia matter to you. The free option is the safest way to decide whether the paid experience is worth your money.
